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Cafe Gramofon, Glasgow

01-12-2008

9 Review(s)     

Avoid this place at all cost! I have been here twice before, and swore I would never go back, but was cajoled by some friends yesterday. The server/cook/owner is downright rude! We walked into the place, with only two other patrons seated at the back (who later turned out to be staff) working on their laptops. The only table for 4 was right at the front door, and it was a cold day, so we asked if we could move two tables together further back in the place, and explained that it was because of the cold from the door. The miserable man who works there/owns the place, refused. Telling us we would be fine at the front table. Refused! We then placed our orders, two of us ordering french toast, and two ordering bagel sandwiches. 20 minutes later, we were informed that they were out of bagels, and he was attempting to have one of his staff members stop at Tesco on their way into work. We attempted to order something else, and he was still trying to convince us that the bagels 'may' show up. We swapped our orders for two identical omelettes. After another 15 minutes or so, we could see the french toast ready and waiting to be served, and he finally starts on our omelettes. Needless to say the french toast had to be sent back because it was cold, and the identical omelettes were anything but. The man is downright rude, knows nothing about service, and on one of my earlier visits proceeded to disagree with me when I told him that the bacon was not crispy enough, despite having ordered it well done. He told me that in America (where he assumed I was from) that they must cook bacon differently. They got my money for the third and last time yesterday. He needs a course in dealing effectively and pleasantly with customers. A recent post says the place is under new management, and if that is the case, the first thing they should do is stop letting that guy interact with customers!

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